The German Trim That Went to China

Today was one of those great days. One of those days where something special happens out of the blue. It’s not scheduled. It’s not planned. But when it happens – it just makes you smile.

Dawn brought her Wahl to the Wall!

Dawn brought her Wahl to the Wall!

What happened? It was a simple phone call.

I was racing around trying to get through items on my to-do list. Every time I thought I was getting ahead, something would pop up and get added to the list. I felt like I was on a merry-go-round. It just would not stop. I knew it was going to be a real struggle to get to an appointment I had later in the afternoon.

And then my cell phone rang.

I looked down and saw who was. Dawn Omboy’s name appeared on the screen. That alone brought a smile to my face. I took a deep breath to get myself centered and then answered the phone, “Hello Dawn,” with a huge grin my face.

She was calling for two reasons. One was to thank me for her own personalized copy of Notes From the Grooming Table – Second Edition, which was on the way but had yet to arrive on her doorstep.

The second reason took a little longer to explain, but Dawn promised I was gonna love the story. “Okay Dawn, you’re on,” I thought to myself even though I was pressed for time.

My husband Marc and I had been at Dawn’s salon filming for Learn2GroomDogs.com just a couple of months ago. At the time, she had had the possibility of going to China to teach a clinic on creative pet grooming. Even though it wasn’t a sure thing yet, Dawn was so excited at the possibility! China. She’d never been there – let alone teach there! What an amazing opportunity for a little groomer out of southern Georgia.

A few weeks later we learned that the trip was confirmed and she was leaving the following week! She was so excited and we were thrilled for her. We tracked the trip on Facebook along with so many of her Facebook friends. She looked to be having a wonderful time even though she was traveling solo. (That’s one gutsy move all itself!) She told me she had a blast! Everything was wonderful and the people were so nice even though no one spoke English other than her interpreter – and that was dicey. She still knew it would be an adventure of a lifetime she would cherish.

While she was teaching the creative class, someone asked her if she would show them how to do a German trim on a Poodle. Even though they did not speak the language, she was able to make out what they wanted. And to add to that, they wanted it very full and “fancy.” Okay – she got that. The problem was, she couldn’t remember the last time she had done a German trim on a Poodle! But that was not going to stop Dawn…

Dawn – being extremely resourceful – was not going to disappoint her students, “Of course, she told them, I can show you how to do a German trim!”

That night she retired to her hotel room. As soon as she got there she hooked onto the Wi-Fi and brought up Learn2GroomDogs.com.

Did we mention she was in China?

She searched the database for German trims and found Judy Hudson had just what she needed on the site. She ordered herself a bit of dinner and spent the evening with Judy Hudson. Via streaming video, Judy taught Dawn the finer points of how to do a German trim on a Poodle.

The next day Dawn was confidently able to demonstrate to her foreign classroom how to do a German trim on a Poodle – all because of Learn2GroomDogs.com and Judy Hudson.

Dawn wanted to make sure I heard the story firsthand from her. I was beaming! I love our Training Partners and I love being able to help others. My dream is to make learning accessible to anybody – anywhere in the world. Between my books and Learn2GroomDogs.com – that dream is coming true. Even as far away as China!

And the best part – Judy Hudson flies in tomorrow for a National Dog Groomers Association of America workshop and testing held at the Paragon School a Pet Grooming (and some special saddle time with a couple Friesians). I can’t wait to relay this story to her, personally.

I cannot thank Dawn enough for sharing such a unique story. It’s amazing what our industry has to offer to anyone who applies themselves. The key is to be the best you can be and share that knowledge with others. Even if you don’t have the education in your head – having the right resources on the fly to locate information will turn you into an instant expert wherever you are.

Happy Trimming!

~ Melissa

P.S.

You never know when you’ll need to be an instant expert! Has this ever happened to you? Go online and tell us about it on the Learn2GroomDogs Facebook page.

 

2016-05-04_1546

Closet Organizer

Messy-Closet-PhotorrI talk to people in and outside of our industry every day and I am always looking to learn something from every conversation, not matter how short or long the conversation happens to be. Sometimes the conversation is very short, a simple phone call to check in with staff at the office or colleagues in the field, and sometimes the conversation are much more lengthy, which could include planning meetings or networking opportunities. All in all, everyone has something to say and there is always something to learn.

Recently, I was speaking to someone on a plane about their business. We engaged in the standard reciprocal greeting when we found ourselves sitting next to one another and then proceeded to go to work on our laptops. After clicking away for about 30 minutes, I happened to pick up a vibe that the man I had said hello to just a little while ago is in some form of law enforcement or military, I wasn’t sure yet. So, being the social butterfly I am, I asked. Boy am I glad I did!

The man was a retired Marine who is now working as a management consultant. I was instantly intrigued. I asked him what lessons he learned from the military that he felt were the most valuable to him in his new line of work. He answered very quickly. His top pick was “systems” and “standards”.

joe quoteWow! I couldn’t agree more and I let him know this. I told him he was going to be the inspiration behind my next blog post. You see, we often times catch ourselves in situations that take up a huge amount of energy addressing the same problem over and over again in our business.   Sound familiar? Why does this happen? How can we prevent this? What do we need to do or become to help ourselves? We need better systems and standards in our business. Here are some ways you can help yourself. Please understand, however, there will be an investment of your time and energy creating and documenting these things, but like any other investment, do it correctly and you should yield positive results.

No matter the size of your business, (yep, even if it is only you) all businesses deserve a systematic way of creating accountability. The best way to do this is to “declare” to everyone in your business, staff and clients, that you have standards you wish to operate by and expectations you intend on being held accountable to. Here’s a quick tip. If you want your staff to understand and accept the notion of accountability, the business must adopt this mentality first.

The easiest way to make promises to staff and clients is to define a clear picture for everyone what “correct” looks and feels like. While some may feel this is subjective, and I agree to a point, your business is your business and you get to make the rules. This culture of “correct” starts with the hiring and training of staff. From the first minute you meet a potential employee in an interview, be sure they have a clear understanding of your standards. From the first minute you meet a potential customer, be sure they too have a clear understanding of your standards. The employee is accountable to you and you are accountable to your customers.

There are some mechanisms or tools you can put in place to help you with this definition of “correct” and the organizing of your thoughts, direction, standards and accountability. Setting standards is a way of organizing your business, your time, and your efforts so that everyone is pointed in the same direction. I compare a loosely run business to the chaotic nature of an unorganized closet. It takes effort to continually mind the clothes, hangers, shoes, boxes, hats, and various other things found in your closet, but there are few things more frustrating than not being able to quickly identify what you have, what you need, and what you want to wear. If everything in your closet were always perfectly hung, in order, and in good condition, wouldn’t your day be much brighter? Wouldn’t your attitude be more positive? Wouldn’t this save you a lot of time? Be a closet organizer for your business. Keep things organized and take control of your situation.

Here are just some of the tools of organization that you might find handy. If you have some of these in place, congratulations. If you don’t, consider starting today! If you need help, reach out to me. I have developed templates that can help you get started. I have done the hardest part for you. I have identified the skeleton outline of the content needed; you just need to customize them for your business!

  • Safety Manuals
  • Employee Manuals
  • Operations Manuals
  • First Aid and Veterinary Protocol
  • Employee Agreements
  • Take care and I wish you and your business the very best!

 

This guest blog by Joe Zuccarello is used by permission from the author.  To see more from Joe, check out his blog at: High Performance Tips for Pet Industry Professionals

click-here

 

 

Come! Sit! Stay!

blogrLeadership. If you’re running a business, you know leadership is important. Yet, when I’m speaking before groups of pet professionals, there are always questions on this topic. Here are a few typical ones that always seem to crop up when I do an open mic session.

  • How do I create a reliable team?
  • How do I motivate my team?
  • How do I bring consistency to my team?
  • How do I create respect?
  • How do I stop the bickering?
  • How do I create an enjoyable work environment?

I’m not going to lie. Being a great leader is certainly a challenge. It constantly takes work on the part of the leader. The second you let your guard down, forward momentum can be lost. Directions are not followed. The morale of the team sinks. Productivity dwindles. And customer service goes out the window. Sound familiar?

These are not good things when you’re the boss or the manager of a grooming business.

So how can you improve your leadership skills?

Here’s an angle that might help.

If you are involved in the pet care industry, my guess is it’s because you are passionate about dogs. I’m also going to assume you are naturally good with them. You enjoy their company. Your own pooches are well-behaved. They are trained. You’ve put in the time and effort to create a well-mannered dog.

Nice.  Good work!

(Didn’t that little bit of praise feel good?)

Most packs or herd animals have an ‘alpha’ leader. They are hard-wired to think in those terms. It’s totally natural. If you have even one well-behaved dog – you are ‘alpha’ in that dogs mind. You are his leader.

Guess what? If you’ve trained pets, you already know some of what is involved in being an effective leader.

And dog training is something you are good at – right? You have expectations that challenging, but attainable.

When your dog does something that pleases you, you lavish them with praise. When they misstep, you gently correct them. To win their trust, cooperation and appreciation, you are going to use the most appropriate form of behavior modification that is effective for the situation. You are going to encourage them whenever they start heading in a favorable direction.  You spend time with them – teaching them and helping them to understand.

Training your dog is an exercise in leadership.

Now stop and think about how you can apply those same principles to your team at work. What actions would you take to win the trust, cooperation, and appreciation of the people you work with? Did a light bulb just go off in your head?

Leadership doesn’t have to be hard, but it is more than barking orders and expecting immediate results. You have to be fair, consistent, and reliable as you develop your team. Give solid instruction. Lead by example. Praise often. Show appreciation. Correct undesirable actions quickly before they become bad habits. Remember, some people are going to be easier to train than others. You don’t need harsh action to get results – and belittling someone is never appropriate. Proper training takes a little longer. The time you put into it is worth the result… and it starts with you.

Use what you know to provide proper training. And don’t forget that to motivate and inspire your team that YOU have to keep growing, too. Seek out the training that you need that will help you become a better leader.  Webinars, books, and trade show seminars are a few places that can help you become an effective leader who can create an amazing team.

The perfect team does not happen by accident and won’t magically appear on its own. Your team is the lifeblood of your salon.  Your leadership will determine whether you have what it takes to make an amazing team.  And an amazing team keeps customers coming back!

– Happy trimming,

Melissa

 

PS If you’re interested in more on this topic, I’ve got something amazing to show you.  Click here.

 

click-here

How to Get Your Clipper Work Smooth – Like a Summer Hay Field

blogrIt’s been over 35 years since that first time. I still remember standing in awe, watching a talented pet groomer give a dog a haircut. She handled her clippers with ease. The long fur fell away like a hot knife through butter. The end result was smooth and gorgeous. And she was fast – super fast. She made the whole process seems so simple.

The first time I tried, I quickly discovered it was not simple. Those initial attempts were pretty pathetic. Saying my first efforts were rough and choppy would be polite. There were long tufts hanging out everywhere. I was frustrated beyond belief.

I was determined to master the skill. After all, the groomer I had been watching proved it could be done. It was simple – I just had to focus and figure it out.

Fast forward a few years of practice and a couple hundred dogs later, and I could make any dog look amazing. When I did a simple haircut on a pet, the fur fell away like a hot knife through butter. The end result was smooth and appealing. I could finish dogs in no time. I’d gotten very efficient with my clippers.

It took years of hard work. There were years of standing on my feet until they throbbed, working until my hands and shoulders ached. However, my pain can be your gain. Here are a few tips to enhance your speed when it comes to simple, low maintenance haircuts:

  • Use the most powerful clipper you can afford and are comfortable holding. Duel speeds or variable speed clippers are great options.
  • Work with the natural lay of the coat. You can work with or against the grain. If you reverse clip, the end result will leave that fur approximately two blade lengths shorter than working with the natural lay of the coat.
  • For a large majority of low maintenance trims done with a #4F, #5F, or a #7F blade with the grain, you will go over the pet three times before it’s really smooth.
  1. The first time removes the bulk.
  2. The second time takes out the high spots.
  3. The third time erases what you missed.
  • The strokes are long and smooth. They overlap slightly. I often tell students to think about a hayfield. The farmer wants to be as efficient as possible – but he doesn’t want to miss anything, either. Most farmers work in nice, neat rows as they cut hay, slightly overlapping each row to ensure they don’t miss any portion of the field. Think about the dog’s body in the same manner. It’s a hayfield. Your clipper is the tractor. You want it done right… and you want to be done before the dinner bell rings.
  • When clipping the legs, remember the actual contact of the cutting blade is minimal due to the shape of the surface. It’s round – like a pencil. Only a few teeth will make contact with the surface as you run the clipper down the leg. Thus, on legs you need multiple passes to get the same effect as three passes on the larger flat surface of the body. You can clearly see this relationship by simply running a blade down your own finger and looking at the blade’s point of contact.
  • Back brush. Back brush. Back brush!

You’ll always get a smoother cut on a dog that is clean and the coat has been fluffed. Once you make the initial pass to remove the bulk of the long coat, it’s time to pick up the brush. Back brush the entire dog and go over it a second time. On the third pass, again gently back brush the entire area that needs final attention. Did you get that? Back brush!

When do you know you are done? You are done clipping when there is no more coat coming off the dog after it is been washed, dried, and effectively back brushed. Period.

Clipper work on a low maintenance haircut style can be extremely frustrating for new groomer. But once you master the clipper and understand how to work with the coat, it becomes second nature. It becomes simple. You become fast. And you will be able to perform the haircut safely with great precision.  You can do it. It just takes focus.

 

Happy trimming!

~Melissa

 

blog-banner