I Want a “Puppy Cut”

Don’t you love it when an owner walks into a salon and ask for this trim by name? They actually think this is a universal standard trim that all groomers and pet stylists should know how to do. When we start asking them questions, they get all huffy, thinking we don’t know how to do our jobs. Frustrating!! You and I know there isn’t a consistent right way to do a “puppy cut.” There are many – many variations!

The puppy cut is one of the most popular haircuts. It works well on a wide variety of pets. From Shih Tzus to Doodles. From Pomeranians to Bichons. Almost any breed that grows longer coat can be done in this easy-to-care for style.

Yet, the puppy cut is also the most misunderstood haircut in grooming salons around the country. Why? There are no clear directions of what this trim actually is or how it should be done. It’s left up to individual personal interpretation by owners, groomers, or talented pet stylists.

The puppy cut started out as a trim style for Poodles. The puppy cut is a specific trim used on young Poodles in the dog show world. Once the puppy turns a year-old, they are put into the elaborate adult haircut for the conformation ring.

Today, the term “puppy cut” is used very loosely. It can apply to a wide variety of different breeds. It’s highly adaptable to any size of dog. Coats can be curly, wavy, or straight. Almost any purebred or mixed breed that grows hair looks appealing in a “puppy cut.”

quote 2 Many owners love this style of trim. It can be very cute. It’s easy to care for. It’s highly versatile. That’s a win-win-win for any busy family! The dog does not drag in dirt and debris from outdoors. Their ears do not drag in the food or water dish. The need for brushing between grooming appointments is minimized. And on smaller pets, bathing between grooming appointments is a breeze. When done well, it can be extremely attractive, to boot.

So what is it?

Essentially, the puppy cut is one length all over. The most common length is between 1-2 inches over the body, legs, tail, head, and ears. Typically, it’s done with a clipper fitted with a long guard comb over the blade. There should not be any clipper marks, uneven coat, or sharp edges left in the fur. Next to a powerful clipper, high quality blenders are your best friends when doing this trim. Everything is soft and plush, like a fluffy puppy.

The term “puppy cut” can be tricky. In some circles the puppy cut can also be known as the “teddy bear trim”, “summer cut”, or “kennel cut.” I’ve even seen some salons turn their version of the trim into their “signature haircut.” So the puppy cut becomes “The Posh Pet Special” (brilliant marketing by the way!) Generally, the only things that change between theses trims are the names and the length of coat.

It’s important to keep this in mind, too: one person’s interpretation of a puppy cut might be that of a smooth-coated puppy. Think Boxer, Pug, or Beagle. Another person’s interpretation would be that of a fluffier breed like a Shih Tzu, Bichon, or Poodle. There’s also a big difference between a four-week old puppy and a ten-week old puppy in terms of coat growth.

With all these interpretations, there is a wide variance of what each individual dog will look like and what each owner expects their dog to look like. If an owner is requesting this trim for the first time, be prepared to discuss the trim in detail with the owner. DO NOT ASSUME YOU ARE BOTH ON THE SAME PAGE! Communication is the key to a happy customer.

Here is a great tip to remember when talking with clients: whoever is asking the questions controls the conversation. As groomers and pet stylists, we are problem solvers. Uncover the problems in five simple steps.

  1. Observe the pet as the client walks through the door. Let common sense guide your line of questions.
  2. Find the problem. Ask basic questions like, “Were you thinking of a short and smooth style or something a bit fluffier?” Letting the client talk will help uncover problem areas.
  3. Gather clues from what the client tells you and what you observe.
  4. Offer limited choices as you help the client solve the problem.
  5. Guide the questions in five areas of the pet: overall body – head – ears – legs/feet – tail.

Here is a list of talking points when a new client request a “puppy cut.”

  • In general, what is the look they are hoping for? Something smooth and sleek so it’s easy to care for? Or something that makes the dog look slightly fluffy, plush, and super cute?
  • What is the lifestyle of the dog? Active? Sedentary? City dweller? Enjoys outdoor activities?
  • What is the texture and coat density of the dog? Fine, thin coats will looks shorter than dense coated dogs even with the same length clipper blade.
  • How much length do they want left on the body? What about on the legs? Feet?
  • What type of head style would they prefer?
  • Depending on the pet’s ear set, ear styles can change dramatically (dropped ear or pricked and pointed). How do they want them styled? Long? Short? In-between?
  • Do they want a long coat left on the tail or trimmed down to match the body? Or something in-between?

It’s important to have a thorough conversation with the owner when considering this haircut. There are so many variances with a puppy cut. Simply having the client state they want one is not specific enough.

Advise the client about trim options that would work best for their dog. Based on the condition of the coat and your pet’s body structure, you will be able to offer some valuable suggestions. A skilled pet professional will know how to make minor changes to the trim enhancing the pet’s appeal. Maybe the pet’s coat is too tangled to do the longer trim today. You’ll be able to suggest alternatives on how to modify a trim that works best as you discuss options for future trims.

Educating clients on proper pet hygiene is a valuable service most salon offer for free to their clients. In order to keep the dog looking its best, you can advise the client on how to best maintain this haircut between grooming appointments. At home brushing and bathing can make a big difference in how they look and smell, too. You can also make suggestions on how often the trim should be done based on the pet’s life style and coat texture. Maybe you suggest they get a full haircut every 4-6 weeks. Or maybe a maintenance program would be better suited for the client when you see them for weekly or bi weekly appointments.

Always remember, your clients are the lifeblood of your business. Taking a little extra time up front for a warm and welcoming pet consultation will go a long way toward building a solid relationship with them.

There is a good reason why the “puppy cut” is one of the most popular trims in grooming salons around the country. There are many – many variations!

What is YOUR first thought when you hear this term? How do you address this issue?  Jump over to the Learn2GroomDogs.com Facebook page and tell us about it!
Happy trimming,

~Melissa

P.S. You can make this and ALL grooming conversations easier and more successful.

This is a great tool tool for getting the conversation started in a way that is easy for you to explain and for the client to understand. The photos and drawings make it even simpler! Try it the next time you talk to your guests. Even better? Use this as a teaching/training tool for your staff so you are all consistent in the ways you speak to your clients. Once everyone on your team knows how to discuss the essential parts of the pet, they’ll sound more knowledgeable, your clients will feel more comfortable, and you’ll waste less time (and possibly profits) correcting “guess work!”

How to Get the Most from a Hands-On Grooming Clinic

Blog PicEDITEDAttending a hands-on clinic is still one of the best ways to learn. These events often feature stylists that have proven their skill level around the globe. Despite their busy workshop travel schedules, celebrity pet stylists can still be found at their grooming tables every day, just like you, grooming regular clients.

Have you ever had the opportunity to train with a celebrity pet stylist? It’s a great way to improve your skills and get super energized!

Many top professional pet stylists love to help the next generation of groomers. Some of these teaching opportunities may be demonstrations or lectures. Others might be workshops where you supply the dog or cat (as well as the grooming tools) and have the opportunity to be personally coached as you work.

So, how do you get the most out of one of these coaching sessions?

1. Make sure your core/foundation skills are strong.

 Core or foundation skills include:

Proper coat preparation
  •  bathing
  • drying
  • nails trimmed
  • ears cleaned
  • 100% tangle free coat
knowledge of basic anatomy
basic (and correct) usage of tools: brushes, combs, clippers, scissors, carding tools, and stripping knives

2. Make sure to bring a quality practice pet. 

If you do not come to the session with an adequate pet to work on, you only hurt yourself.

  • select a dog or cat with enough coat to demonstrate your skills
  • the pet must have an appropriate temperament
  • the pet should be a good representative of the breed

There are a wide variety of very accomplished pet stylists. Many specialize in a certain breed, grooming technique, or topic.  The better prepared you are to participate in the hands-on workshop, the more you’re going to get out of it. Step into the session with a very open mind.

If you are young and fresh to the industry, the information shared in these clinics can be almost overwhelming. Be the driest sponge that you can be – soak up every bit of knowledge that you can.

As your knowledge and skills develop, the clinics won’t be intimidating. They will become a great tweaking session for your skills. They will keep you abreast of advanced grooming skills and trends. Plus, these types of functions are a great way to invigorate your career.

These principles remain valid for many forms of advanced learning in the pet grooming industry. If you aren’t able to attend a hands-on training session, there are other ways to learn from the experts. Be part of the audience at a trade show or pet grooming competition. Watch a grooming video lesson featuring one of these top stylists. The better you can execute the core skills with your everyday grooming, the easier it will be to successfully transfer their lessons to your own grooming table.

If you are not as accomplished as these award-winning and highly successful pet groomers, keep at it. You can learn a lot from observing their well-developed skills. Learning new skills, tips, and tricks make grooming pets all that more fun!

Happy Trimming!

~ Melissa

P.S. Did I miss any tricks? Tell me what works for you.  Jump on the Learn2GroomDogs.com Facebook page and tell us about it.

clinicSpend the day with Melissa

Melissa Verplank will be in the Tampa, Florida area on Sunday, March 19, 2017 for an all day seminar.  Melissa will present four of her most popular lectures that are sure to help you and your business!

Click here for more information and to reserve your seat.

 

It’s Shedding Season!

DG It’s shedding season in the northern hemisphere. All those heavy coated bath and brush dogs have begun the seasonal shedding process. It’s my favorite time of year!

Is it messy? Absolutely. Can it be a lot of work? You bet. But if you’re prepared, have the right tools, and know the tricks, it doesn’t take that long. And it’s not that hard. I don’t know about you, but for me, this is the most gratifying grooming work. There is nothing more rewarding. I love the feel. I love the smell. I love to watch the dogs move as their coat floats and glistens in the sun.

I love big furry dogs. My husband and I live with three Maremma Sheepdogs. We live on a farm in Michigan and experience all four seasons. Seasonal shedding is something we battle every year. As owners of a grooming school, we are fortunate to have our dogs groomed on a regular basis.

Pearl2editAfter a recent grooming session, our Maremmas came home looking and feeling great. However, although one looked amazing, a closer inspection told a different story. Her loose and shedding coat was still stuck next to her skin. In another week, we were going to have a mess. She was going to start leaving tufts of white fur everywhere. When done well, all the packed coat is removed and a comb will glide through the coat from the skin out. Each hair shaft stands independently. This wasn’t the case with this grooming.

As professional pet groomers, we are problem solvers. People bring us dirty dogs. Shedding dogs. Stinky dogs. Overgrown dogs. Matted dogs. Our job is to clean them up while treating them with respect and compassion. The faster and safer we can get though a big job, the better is it for all involved – people and pets. But we want to be thorough at the same time. If a grooming job is not going to hold up or it’s not thoroughly done, the client isn’t going to come back and/or become a repeat customer.

What are the tricks to get these heavily coated, shedding dogs done in the least amount of time?

Here’s what I think about every single time I groom a heavy coated dog:

The bigger and messier it is, the more impressive and rewarding the outcome will be.

  1. A clean coat is going to facilitate speed in the grooming process. Let’s face it, it’s much more enjoyable to work on a clean coat versus a dirty coat! Let the shampoo do a lot of the work for you. If you remove the dirt prior to doing a lot of brushing, your products and your tools can do most of the work for you to remove matted and shedding coat. My rule of thumb is if the water can penetrate to the skin, get the dog directly to the tub. If there are sections that are so dense that water can’t penetrate, cut those areas into sections so that it can. Do at least two lathers with a shampoo. The first one can be quick and the second lather much more thorough. Occasionally, you might need a third lather in certain spots to get it clean. Using a great conditioning treatment after the bathing process can also be very beneficial.
  2. pearl3editA powerful high velocity dryer or “blaster” is the key to getting through this type of grooming job. A powerful stream of air from the high velocity dryer will do the bulk of the work for you when it comes to removing mats, tangles, and shedding coat. Ideally, you will want to have a condenser cone on the nozzle of the dryer when you first start the drying process. On well-behaved dogs who enjoy the high velocity dryer, two or even three high velocity dryers can be used to speed up the entire process. On pets that have a lot of mats, tangles, and densely packed coat, using a high velocity dryer with a condensing nozzle to blow the shampoo out of the coat on the second lather in the tub is a great trick. What do you do when you have a ring on your finger that you can’t get off? Apply soap, right? The same principle applies. The shampoo provides the lubrication and air pushes the hair apart. Easy on the dog – and easy on you.
  3. Being efficient and effective starts with focus. Your eyes should always be looking directly where the air is striking. Hold the dryer nozzle as close to the skin as possible without curling the hair onto itself, which can cause whip knots. (These whipped knots are almost impossible to remove.) As you’re moving the nozzle around the dog, watch for problem areas with the skin and coat. As the air strikes an area, the coat spiders out. The spidering area is loose coat, mats, and tangles as it’s pushed out and away from the skin.
  4. Elbow grease is a must. Once all the problem areas have been loosened and pushed out as much as possible, it’s time to remove the condenser cone and pick up the brush. You will brush using a pat-and-pull method just where the air is striking. It’s a very soft and methodical brushing technique. Done correctly, it’s highly effective while also being gentle on the dog. Brush only where the air is concentrated. This allows you brush to work through the rest of the problem area while the air blows excessive fur out of the way and off the dog.
  5. Pearl4editBe methodical. Be kind. Be considerate to the needs of the pet. Sometimes, on these heavily coated dogs, slowing it down will actually speed you up. Be thorough. The dog is not done until a wide toothed comb can be sunk down to the skin and pulled smoothly through the coat. Feel for dampness. Feel for inconsistency in coat density. Let your fingers sink to the skin. Let your hands be your guide. If anything triggers a quality control check, don’t ignore it. Go back and redo that area.

This type of work is a challenge. Not everybody can do it well. But those who do enjoy working on the large and the furry know what I’m talking about. We love it. I get so much gratification seeing piles of loose coat on the floor. I love those days when we have to empty out our shop vac multiple times because of so much shedding coat floating around the salon! At the end of those days, I know I’ve earned my money (and a glass of vino!)

If you’d like to learn the details of dealing with a heavy coated dog, here are some resources:

Notes From the Grooming Table16_CMYK_Grooming_Cover_4-18Bnew-image:

Bathing, Drying, Brushing, and Structure of a Mat sections

Theory of 5Theory Cover:

Bath and Brush section

Learn2GroomDogs.comL2GD_LOGO_Web

streaming video lessons:

  • Bathing & Drying Combination Coat
  • Bathing & Drying Heavy Coated
  • Brushing Skills
  • Finishing the Bath & Brush Style Pet
  • Salvage Work on a Heavy Coated Dog
  • Structure of a Mat
  • The Magic of Forced Air Drying
  • Speed & Efficiency – How to Groom a Monster Sized Dog in 76 Minutes

I love seeing a coat that glimmers in the sun. That moves with the dog as it moves. When you sink your hands into it, it feels soft and silky. Not only does the dog look good – they smell good too! The dog knows it. They have an air of distinction – they are proud and it shows. This type of work, done well, makes me proud to be a professional pet groomer.

~Happy trimming,

Melissa

MVpaw_no_Inner_white P.S. Did I miss any tricks? Tell me what works for you.  Jump on the Learn2GroomDogs.com Facebook page and tell us about it.

clinicSpend the day with Melissa

Melissa Verplank will be in the Tampa, Florida area on Sunday, March 19, 2017 for an all day seminar.  Melissa will present four of her most popular lectures that are sure to help you and your business!

Building Teamwork Within Your Salon

TeamworkCreating teamwork within a grooming department is a challenge. Getting ANY group of people to work in harmony with one another is no easy task.

Teamwork requires four things:

  1. Communication (sharing information)
  2. Leadership (direction and guidance)
  3. Accountability (rules and boundaries)
  4. Clarity (understanding the cause and purpose for every task)

Teamwork helps achieve goals. It also creates an enjoyable, rewarding place to work.

Over the years, I have had varied levels of success with fostering teamwork. I’ve had times when the entire organization was working together as a single unit. We were energized and excited. We met objectives. We knocked goals out of the park. Life was good.

I have also had times when there was very little teamwork. Frustration and negativity took over. Meeting objectives was almost impossible. Goals went out the window. More than once I questioned if the company would survive or if it was worth the effort to keep it going.

Here’s what I’ve discovered.

  1. You can’t succeed without strong and effective leadership.
  2. Individuals/organizations need to understand WHY they do what they do.
  3. Systems are crucial to duplicate desirable performance.

2017-02-15_1533Building teamwork requires strong leadership that explains WHY the work is being done. Every activity is begun knowing exactly what the end will be. Systems must be made that ensure the activity is done the same way, every time.

For a business to thrive, everybody needs to work together. Whether your team is made up of just two or fifty people, everybody needs to be accountable for results. Those results are tied to the goals and objectives of the business. Everybody needs to understand what role(s) they play in the success of the company.

Years ago, I learned about a formula in Keeping Employees Accountable for Results by Brian Cole Miller. It’s called the SIMPLE approach to accountability.

S = Set expectations

I = Invite commitment

M = Measure progress

P = Provide feedback

L = Link to consequences

E = Evaluate effectiveness

 

S = Set Expectations

  • Success = how well a staff focuses and works toward a common theme/goal.
  • Employees need to know what is expected of them.
  • The clearer the expectations are, the easier it will be to uphold those expectations down the road.

I = Invite Commitment

  • Team members are more likely to cooperate when they understand three things: what the goals are, what’s in it for them, and how the goals will help move the business forward.
  • Once they understand these three things, they are more likely to commit to the goals and being held accountable for the results.

M = Measure Progress

  • Once they’re committed to the goals, you need to track their progress.
  • Goals must be measurable. If you can’t clearly see where you are, you can’t see how far you need to go.
  • Track progress daily, weekly, monthly, quarterly, and annually. Keep it simple and consistent.

2017-02-15_1319P = Provide Feedback

  • Team members need feedback to know how well they are doing and where they can improve.
  • Feedback opens the door for problem-solving discussions and follow-up actions.
  • Understanding expectations, followed by honest feedback, is the backbone of accountability.
  • When providing feedback, focus on the behavior, not the person. Be specific. Do not mention characteristics like attitudes or intentions.

L = Link to Consequences

  • Teams need to understand the consequences of actions toward a goal. Ideally, these consequences are built into the discussion of goals and objectives so that expectations are clear from the start.
  • Consequences are not rewards or punishments. They are simply the natural result of behavior tied to the goals and objectives of the business.

E = Evaluate Effectiveness

  • Create a system for regular and timely performance reviews.
  • Review how the process has been handled. Praise positive performance. Fine-tune lackluster performance. Redirect underperformance. Explain how their performance affects progress toward the goals and objectives of the company.
  • Be consistent, honest, and fair to the entire team.

For goals to be meaningful and useful, they must be tied to larger organizational ambitions. In other words, you need to identify the “big picture” and work backward to set smaller milestones that will lead you there.

Staff members need to understand the roles they play in business. If they don’t, they are likely to feel disenchanted, lost, or hopeless. Team members at every level should be able to communicate exactly how their efforts feed into the larger business objectives – WHY the business exists, at all.

Teamwork is not just about how effective and efficient a group is, it’s also about the relationships in that group. Always remember, it takes work to create and maintain a positive relationship. Building a healthy marriage, raising a family, training a dog, winning at soccer, and growing a business all require time and effort.

Remember, anytime you’re dealing with more than one person, teamwork is needed. Successful teamwork requires clear communication, leadership, and accountability. Always begin with the end in mind. Once you know why you do what you do – everything else falls into place much easier.

~Happy trimming,

Melissa

MVpaw_no_Inner_white P.S. How do you build teamwork in your salon?  Jump on the Learn2GroomDogs.com Facebook page and tell us about it.

clinicSpend the day with Melissa

Melissa Verplank will be in the Tampa, Florida area on Sunday, March 19, 2017 for an all day seminar.  Melissa will present four of her most popular lectures that are sure to help you and your business!