Building Teamwork Within Your Salon

TeamworkCreating teamwork within a grooming department is a challenge. Getting ANY group of people to work in harmony with one another is no easy task.

Teamwork requires four things:

  1. Communication (sharing information)
  2. Leadership (direction and guidance)
  3. Accountability (rules and boundaries)
  4. Clarity (understanding the cause and purpose for every task)

Teamwork helps achieve goals. It also creates an enjoyable, rewarding place to work.

Over the years, I have had varied levels of success with fostering teamwork. I’ve had times when the entire organization was working together as a single unit. We were energized and excited. We met objectives. We knocked goals out of the park. Life was good.

I have also had times when there was very little teamwork. Frustration and negativity took over. Meeting objectives was almost impossible. Goals went out the window. More than once I questioned if the company would survive or if it was worth the effort to keep it going.

Here’s what I’ve discovered.

  1. You can’t succeed without strong and effective leadership.
  2. Individuals/organizations need to understand WHY they do what they do.
  3. Systems are crucial to duplicate desirable performance.

2017-02-15_1533Building teamwork requires strong leadership that explains WHY the work is being done. Every activity is begun knowing exactly what the end will be. Systems must be made that ensure the activity is done the same way, every time.

For a business to thrive, everybody needs to work together. Whether your team is made up of just two or fifty people, everybody needs to be accountable for results. Those results are tied to the goals and objectives of the business. Everybody needs to understand what role(s) they play in the success of the company.

Years ago, I learned about a formula in Keeping Employees Accountable for Results by Brian Cole Miller. It’s called the SIMPLE approach to accountability.

S = Set expectations

I = Invite commitment

M = Measure progress

P = Provide feedback

L = Link to consequences

E = Evaluate effectiveness

 

S = Set Expectations

  • Success = how well a staff focuses and works toward a common theme/goal.
  • Employees need to know what is expected of them.
  • The clearer the expectations are, the easier it will be to uphold those expectations down the road.

I = Invite Commitment

  • Team members are more likely to cooperate when they understand three things: what the goals are, what’s in it for them, and how the goals will help move the business forward.
  • Once they understand these three things, they are more likely to commit to the goals and being held accountable for the results.

M = Measure Progress

  • Once they’re committed to the goals, you need to track their progress.
  • Goals must be measurable. If you can’t clearly see where you are, you can’t see how far you need to go.
  • Track progress daily, weekly, monthly, quarterly, and annually. Keep it simple and consistent.

2017-02-15_1319P = Provide Feedback

  • Team members need feedback to know how well they are doing and where they can improve.
  • Feedback opens the door for problem-solving discussions and follow-up actions.
  • Understanding expectations, followed by honest feedback, is the backbone of accountability.
  • When providing feedback, focus on the behavior, not the person. Be specific. Do not mention characteristics like attitudes or intentions.

L = Link to Consequences

  • Teams need to understand the consequences of actions toward a goal. Ideally, these consequences are built into the discussion of goals and objectives so that expectations are clear from the start.
  • Consequences are not rewards or punishments. They are simply the natural result of behavior tied to the goals and objectives of the business.

E = Evaluate Effectiveness

  • Create a system for regular and timely performance reviews.
  • Review how the process has been handled. Praise positive performance. Fine-tune lackluster performance. Redirect underperformance. Explain how their performance affects progress toward the goals and objectives of the company.
  • Be consistent, honest, and fair to the entire team.

For goals to be meaningful and useful, they must be tied to larger organizational ambitions. In other words, you need to identify the “big picture” and work backward to set smaller milestones that will lead you there.

Staff members need to understand the roles they play in business. If they don’t, they are likely to feel disenchanted, lost, or hopeless. Team members at every level should be able to communicate exactly how their efforts feed into the larger business objectives – WHY the business exists, at all.

Teamwork is not just about how effective and efficient a group is, it’s also about the relationships in that group. Always remember, it takes work to create and maintain a positive relationship. Building a healthy marriage, raising a family, training a dog, winning at soccer, and growing a business all require time and effort.

Remember, anytime you’re dealing with more than one person, teamwork is needed. Successful teamwork requires clear communication, leadership, and accountability. Always begin with the end in mind. Once you know why you do what you do – everything else falls into place much easier.

~Happy trimming,

Melissa

MVpaw_no_Inner_white P.S. How do you build teamwork in your salon?  Jump on the Learn2GroomDogs.com Facebook page and tell us about it.

clinicSpend the day with Melissa

Melissa Verplank will be in the Tampa, Florida area on Sunday, March 19, 2017 for an all day seminar.  Melissa will present four of her most popular lectures that are sure to help you and your business!

The Importance of Downtime

HAMMOCKIn many of my business lectures, I ask my audience how many of them take regular vacations. I’m always shocked when I see how many pet professionals don’t schedule vacations or downtime for themselves.

Did you know roughly half of all Americans don’t take annual vacations? And if they do take vacations, it’s common that they stay connected to work or even bring work along with them! Are you guilty of either of these situations? I have always scheduled downtime for myself. However, I admit I am guilty of being connected to work wherever I am – even when on vacation.

Scheduling time off for yourself is important to your overall physical and mental health. There are many positive effects to your well-being.

Here’s a short list of positive attributes to scheduling down time for yourself.

  • increased productivity
  • open to new ideas and viewpoints
  • increased creativity
  • lower stress levels
  • higher energy
  • improved moods
  • positive relationships with family and friends

2017-02-08_1539I learned early in my career the importance of scheduling time off for myself. I have always been an over-achiever, taxing my system both mentally and physically on a regular basis. Yet, I always maintain an intense pace. Why? I know the importance of unplugging.

The key is getting it SCHEDULED.  What gets scheduled – gets done. That’s true for everything, including down time!

Schedule time to disconnect. Schedule time to unplug. Schedule time to breathe. Schedule time to just enjoy life.

Here is a collection of ways to unplug. Use it to get your ideas flowing on how YOU can find time to decompress from an abundant (and sometimes insanely busy) life.

  • Daily Down Time – Do something every day you enjoy. Maybe it’s spending quality time with your family or friends. Cooking. Exercise. Sports. Reading. Doing something creative. Just take the time to enjoy the simple things life offers.
  • ab3ca0e2f7a04a4ad659c82ea2485e0eFull Days – Book a day just to do something fun and special. You might opt to include only yourself. Or plan an activity with friends. Or with family. Many times, special days don’t require money but they do require time and planning.
  • Weekend Jaunts – When is the last time you booked a weekend excursion? Everyone has different tastes. Some enjoy the solitude of the woods, water, or slopes. Others get a charge out of dog show weekends. Others gravitate to the city. There are literally thousands of things you could do on a weekend, creating special memories for a lifetime.
  • Staycations or Holistay – If your life is supercharged or you don’t have the financial resources for a full-fledged vacation, staying home could be the best answer. What is a staycation or a holistay? It’s when you stay home and participate in leisure activities within driving distance. You sleep in their own bed at night. You might make day trips to local tourist sites, swimming locations, or participate in fun activities such as horseback riding, kayaking, wine tasting, hiking, or visiting museums. Most of the time it involves dining out more frequently than usual or participating in carefree dinner menus.
  • Vacations – Think big. Have fun. Head to the islands. The slopes. Experience a cruise. Explore areas you have never been. Participate in activities that are new to you. Every city, state, and country has a wide range of activities. The only thing holding you back is your imagination and possibly your pocketbook.

A word of caution. When planning any type of downtime – is make sure it stays downtime. Don’t over schedule too many activities. If you do, you will just jump from one frenzied lifestyle into another. You won’t relax and rejuvenate.

Vacations and down time reduce stress and improve health. Time away makes you an effective, productive, and happier worker. You’ll be refreshed and ready to tackle whatever life tosses your way. Take the time to get down time into your calendar.  You deserve it!

~Happy trimming,

Melissa

MVpaw_no_Inner_whiteP.S. How do you unplug?  If you don’t – or can’t – tell us why.  Jump on the Learn2GroomDogs.com Facebook page and tell us about it.

 

 

clinicSpend the day with Melissa

Melissa Verplank will be in Lutz, Florida on Sunday, March 19, 2017 for an all day seminar.  Melissa will present four of her most popular lectures that are sure to help you and your business!

8 Ways to Turn Setbacks into Success

I love setting goals. For me, goal setting leads to exciting challenges, personal development, and rewarding achievements. That is the fun part. Unfortunately, there is another side of the goal setting coin:

Setbacks.

What is a setback?

A setback is typically an event that hinders your forward progress. Maybe you had a staff member quit without notice. You lost a large account. A pet was injured in your care. Some type of government regulation has forced you to proceed differently. I have personally experienced every one of these setbacks – and then some!

Everyone responds to setbacks differently. If you are the leader, it’s easy to lead a team of people when everything is going well. A true test of leadership will be challenged when things are not going as well. Of course, setbacks pop up at the least opportune times. It’s the nature of the beast. If you are a business owner, this will happen on a regular basis to you and your team.

Over the years I have had my fair share of setbacks and adversity. Sometimes they were small. Sometimes they were massive. Sometimes even I did not believe we could overcome them.

As I work through each setback, I go through a series of emotions. It always starts out with disbelief. Anger. Despair. As I come to terms with the setback, the next stage of emotional triggers take place. Acceptance. Hope. Planning. And finally, a new positive path to follow.

I will not lie to you – it is not easy to deal with setbacks. They are emotionally draining, frustrating, and taxing. It is not uncommon to feel fear, experience doubt, or to feel hopeless. Here’s the good news: there are specific skills, mindsets, and actions that can help you turn a setback into success.

Facing setbacks can be a leadership building experience. Each time we have to deal with difficulties, we gain new knowledge and new skills to deal with a situation on a personal and professional level. Being tested in this manner is how inexperienced leaders become great leaders. It’s always an opportunity to realize leadership potential in yourself or your team.

Here are the steps that I follow whenever I am faced with a setback. I wish I could say I have only had to use these 8 tactics a few times. However, as a longtime business owner, I have gotten pretty experienced in using these skills to get through many challenging situations.

As business owners or team leaders, we have special responsibilities especially during difficult times. People will look to us to see how they should react to the situation. To find out what they should do. They’ll expect us to have some ideas and guide them through what might be a very frightening period.

If you have the ability to approach setbacks as opportunities for growth, you can stabilize your organization as well as moving forward. Even if you make mistakes, the experience can lead to a greater understanding of your situation and your work. It can advance your team or business to a new level. Remember, setbacks are a fabulous learning tool when handled effectively. It is important as you work through the solutions to always keep the big picture in mind and never give up.

Setbacks are generally a one-time occurrence. They may be serious, but they are not ongoing. When dealing with setbacks, keep an open mind. Know what your options are and act swiftly. If you stay focused, stay calm, and deliver your message with clarity, you can turn almost any setback – no matter how difficult – into a success.

We know setbacks happen to everyone. Jump over to the Learn2GroomDogs Facebook page and tell us what happened and how you conquered YOUR setback!

MVpaw_no_Inner_white    Happy Trimming!

~ Melissa

The 2017 Westminster Kennel Club Dog Show is Almost Here!

Westminster2017-1This time of year I always get excited. The 141st Annual Westminster Kennel Club Dog Show is just around the corner! For almost as long as I can remember, I have firmly planted myself in front of the TV for two nights. I would watch the show in its entirety. Why?

Because, the Westminster Kennel Club Dog Show is the “Superbowl” of the dog world. It is the best way to stay up to date with the latest trends and styles. I would throw a Westminster party. I loved inviting my entire grooming team over to be glued to the TV for two nights as the show aired. For days after the show, we would talk about the newest breeds that had been accepted by the AKC. The unique haircuts we saw. The latest style trends on established breeds.

The show was important for me. I was actively competing in the pet grooming contest arena. In the old days, we would record the show on VCR tapes. I can’t tell you how many times I would review those tapes before I stepped into the contest arena. Today, you can stream videos to any device or save it on DVR systems. By watching some the most spectacular dogs in the country compete at this level, I was able to get a clear image etched in my mind before I stepped into the ring at a grooming competition. Visualization is a key to success.

Secondly, I used the Westminster Dog Show as a way to help keep my grooming staff up-to-date with the latest styling trends.  Once I opened The Paragon School of Pet Grooming, we continued to use the show as a key learning tool for students. The annual dog show was instrumental for students learning breed identification and trim styles.

Tune in this year and enjoy the 2017 show. The Westminster Dog Show airs Monday, February 13 LIVE ON Nat Geo WILD from 8-11 p.m. and Tuesday, February 14 is LIVE ON Nat Geo WILD from 8-11 p.m. For streaming videos of each individual breed class, click here.

Happy Trimming!

~Melissa

MVpaw_no_Inner_white

P.S.  Do you watch? Jump on the Learn2GroomDogs.com Facebook page and tell me your thoughts about how to use this show or other resources to inspire yourself and your team.