In this video, Master Groomer Melissa Verplank discusses the importance of remembering that clients have options. Thinking about this from your client’s perspective helps build your relationship. A dissatisfied customer might decide to DIY or call your competitor, or simply not have their dog professionally groomed. Each of these scenarios can affect your salon, and possibly the health and safety of the pet.
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In this video, Master Groomer Melissa Verplank talks about the importance of taking time for yourself to maintain and improve your performance. From focus to stress-reduction, she discusses six ways that time off the job makes you better on the job.
Are you trying to grow your grooming business? Master Groomer Melissa Verplank shares her tips for selecting the right team members to scale your business. She also discusses staff turnover and positive ways to think about and manage the lifecycle of relationships with team members.
Want to train staff to grow your business? Check out Paragon School of Pet Grooming’s Distance Learning Program and leverage Melissa’s outstanding educational curriculum.
Want to help your staff get a specific breed groom just right? Check out www.Learn2GroomDogs.com, where members have more than 600 grooming tutorials at their fingertips.
Certified Master Groomer Melissa Verplank discusses one of her favorite keys to success: focus. Focus during a grooming session is critical for safety, technique, and style. Maintaining focus will also help improve your efficiency.
Read more on this topic here: MelissaVerplank.com.
If you want to hone your skill level — and your focus — check out Paragon’s opportunities for continuing education here, or visit Learn2GroomDogs.com for video tutorials to help you groom like the masters!